Select a component to see open tasks in that component.
| Component | Default Assignee |
|---|---|
| Commission Management | Senaka Suriyaarachchi |
| Manage the commission for sales agents, dealers and other parties. Sales agents and dealers need to define with an commission agreement for products or services sold. Authorized users will have facility to define commission rules. | |
| Contract Management | Senaka Suriyaarachchi |
| Manage different kind of contracts among the parties relevent for Telco operation. All types of contracts signed with customers, dealers, 3rd party operators etc. will be maintained through this module. | |
| Credit Control Management | Senaka Suriyaarachchi |
| Debtor management, customer disconnection and reconnection processes are included on this. | |
| Customer Relationship Mgt (CRM) | Senaka Suriyaarachchi |
| Customer complains and information tracking along with inquiry and other front line operational processes will be handled through this module. | |
| Infrastructre Management | Senaka Suriyaarachchi |
| Telco infrastucture including fixed assets, base station, radio link maintenance etc. will be addressed in this module. | |
| Interconnect Management | Senaka Suriyaarachchi |
| This component manage all kind of interconnect partners as well as settle the charges. This component will support different kind of interconnect billing format such as TAP (Transfer Account Protocol ), CAB (Carrier Access Billing ) etc.. (Settling of interconnect charges) | |
| Invoice Management | Senaka Suriyaarachchi |
| Invoice Management provides straight forward, easy to read and understandable invoices. Not all customers have the same invoice needs therefore this component provides various invoice formats. Invoices can be viewed in either: * PDF * HTML * XML Invoice layouts are configurable to meet the needs of different customer requirements. | |
| Order Management | Senaka Suriyaarachchi |
| The Order Management components will create Order and relevent Service Order for the customer based on product as well as deployment features. This will be streamline the order process and will cater different kind of service order type. | |
| Product Management | Senaka Suriyaarachchi |
| Define and manage product, product item as well as grouping (packages) and relevent features. (Tool to manage all telco products that are introduced as new packages, VAS applications or in any other format. Introducing, maintaining and mapping of these products are forcused through this module.) | |
| Repair and Return (R&R) | Senaka Suriyaarachchi |
| Telco fault repair management system including ticket raising, team allocation, completing of repair etc. functionalities will be enabled through this. | |
| Revenue Assurance | Senaka Suriyaarachchi |
| Revenue assurance is the component to show the knowledge gained from business operational activities to reduce or eliminate leakage. Including reconciliation of CDR, Switch, DN etc.. |